Complaints and Disputes

If you have a problem, concern, or complaint about any part of our service, please let us know so that we can try to fix the problem. You can contact me directly or our internal complaints scheme by email, post or phone using the contact details below. Your complaint will then follow our Complaints Handling Process that is facilitated by our Head of Risk & Compliance who will contact you directly.

Complaint Contact Details
Email:
hello@become.nz

Postal: Attn: Feedback, Become, PO Box 1143, Christchurch 8140

Phone: 0508 BECOME (232 663)

If you are not satisfied with Become’s complaint handling procedure, once completed, or the resolution offered by Become, you may make a complaint to FSCL free of charge. FSCL offers an independent dispute resolution scheme that may help you to resolve your complaint if we cannot. Become’s complaint handling procedure will cease where a complaint is referred to FSCL.

Medcapital trading as Become, is a member of Financial Services Complaints Limited (FSCL), an approved dispute resolution scheme for the purposes of the Financial Service Providers (Registration and Dispute Resolution) Act 2008. More information about FSCL’s dispute resolution process can be found on their website at hQp://www.fscl.org.nz/.

You can contact FSCL by emailing info@fscl.org.nz, calling on 0800 347 257 or 04 472 3725 or in writing to PO Box 5967, Lambton Quay, Wellington 6145.