We know that how we look after your personal information matters to you, and it matters to us too. This Privacy Policy explains, in plain language, what personal information we collect, why we collect it, how we use and share it, and how we keep it safe.
This policy applies to Become Wealth Limited (FSP249805) - trading as Become Wealth - and covers personal information we collect through our website, apps, social media pages, and any other interactions you have with us. Where we refer to “Become Wealth”, “BWL”, “we”, “us” or “our” in this policy, we mean Become Wealth Limited.
We handle your personal information in line with the Privacy Act 2020 (including the Privacy Amendment Act 2025).
By using our website, apps or social media pages, you agree to this Privacy Policy. If you do not agree, please do not use them - you are welcome to call us on 0508 232 663 instead.
Become Wealth is a New Zealand financial advice and investment services business. We are licensed by the Financial Markets Authority (FMA) as both a Financial Advice Provider (FAP) and a Discretionary Investment Management Service (DIMS) provider.
Our services include:
Different services require different information. This policy explains our approach across all the services we provide.
Personal information is information about an identifiable person. We only collect personal information we need to provide our services, meet our legal obligations, and run our business.
Depending on what you are asking us to do, this may include your:
We mainly collect this information directly from you - for example, when you speak to us by phone or video call (such as Microsoft Teams, Zoom or Google Meet), email or write to us, use our website or online forms, complete forms when you become a client, or take part in an event, campaign or promotion we run.
If it isn’t obvious that we’re collecting personal information from you, we will do our best to make it clear.
Where full privacy information cannot be displayed on a particular channel (for example, certain social media platforms), we provide a link to this Privacy Policy on our website.
Sometimes we collect personal information about you from someone other than you. We may receive information from:
To keep this information practical and up to date, we publish an Indirect Collection Source Schedule.
This schedule outlines the third parties we commonly collect personal information from, the types of personal information involved, the purposes of collection, and the types of organisations we may share it with.
When we collect personal information about you from someone else, we will take reasonable steps to let you know - what we have collected, where it came from, why we need it, who we may share it with, the legal basis (if any) for the collection, and your right to access and correct it. We will tell you either when we first contact you or as soon as we reasonably can after receiving the information.
In some limited situations, the Privacy Act allows us not to notify you - for example, where you already know, where the information is publicly available, where telling you isn’t reasonably practicable, where we are required or permitted by law to collect the information without notifying you, or where notifying you would prejudice a lawful purpose such as fraud prevention or a legal investigation. Even then, we will handle your information carefully and in line with this policy.
Where required, we will only collect personal information from other people or organisations with your consent. We are not responsible for the privacy or security practices of third parties who provide information to us.
We may use your personal information to:
We also have an obligation to retain and, where required, disclose personal information to regulators and similar bodies. See “Who we may share your information with” below.
When you visit our website or interact with our social media pages, we may use cookies and similar technologies to understand how our sites are used and to improve your experience. Cookies are small pieces of information stored on your device or browser. They help us recognise you when you come back and make our sites work better for you. You can manage cookies through your browser settings.
Information collected through cookies may include:
Cookies allow us to improve your experience and support analytics. They do not access your hard drive or run programs on your device.
We will never ask you to share personal information publicly on social media. If we need personal information from you, we will ask you to provide it through a private or secure channel.
Most of your information is stored electronically - on our own systems or with trusted third-party cloud service providers. A small amount of information may still be held in paper files. We take reasonable steps to keep your information secure and prevent unauthorised access, use, modification or disclosure, using a combination of physical, electronic and procedural safeguards.
Our cloud-based service providers are subject to appropriate security and confidentiality arrangements. Data is encrypted in transit and stored on secure servers, and access is limited to authorised people through role-based controls and multi-factor authentication.
We cannot guarantee that your information will never be accessed by an unauthorised person. If we give you passwords or other security credentials, please keep them confidential and let us know straight away if you think they have been compromised.
We take reasonable steps to destroy or permanently de-identify personal information once we no longer need it for any legal, regulatory or legitimate business purpose.
Where the information relates to financial advice or services we have provided, we are required by law to keep it for at least seven years. Where we have collected identity information under the AML/CFT Act, we are required to keep it for at least five years.
We work hard to keep your information safe, but no system is perfect. If we experience a privacy breach that is likely to cause serious harm, we will act quickly to contain it, reduce the harm, and-where appropriate- notify the people affected and the Office of the Privacy Commissioner, in line with our legal obligations
We may share your personal information where it is needed to provide the services you have asked for, where the Privacy Act allows us to, where you have agreed, or where we are required or authorised by law to do so. We will never sell your personal information.
We may share your information with:
Some of the service providers store or process information outside New Zealand.
When your information is sent overseas, we take reasonable steps to make sure it is protected to standards comparable to those in New Zealand, including through contractual confidentiality and security arrangements. If we can’t ensure appropriate protection, we will let you know and seek your consent before sending your information overseas.
You have the right to ask us to:
You can make a request by contacting us using the details in the “Privacy questions and complaints” section below.
We will deal with your request within a reasonable time after we receive it. To protect your information, we may ask you to verify your identity first. There is no charge for correcting or deleting your information; we may charge a reasonable cost for access requests to cover locating and supplying the information.
We can only delete your information to the extent we aren’t required by law to keep it. If we decline your request, we will explain why (unless the law prevents us from doing so) and tell you how you can complain. If we decline to correct your information, you can ask us to attach a statement noting that you disagree with its accuracy.
If you don’t give us information we have asked for, we may not be able to provide the service you are seeking, or you may only be able to access a limited version of it. If you’re unsure what’s needed, or how your choice might affect you, please ask us.
Our website and social media pages may link to other sites we do not control. We are not responsible for the privacy or security practices of those sites - they should have their own privacy policies, and we encourage you to read them.
We review this Privacy Policy regularly. The latest version is always available on our website. If we make significant changes, we may let you know directly. You can also request a copy by calling us on 0508 232 663.
If you have a question about how we handle your personal information, you want to access, correct or delete your information, or you think we haven’t met our privacy obligations, please contact our Privacy Officer:
Privacy Officer
Become Wealth Limited
Private Bag 93504, Takapuna, Auckland 0740, New Zealand
Email: hello@become.nz
Phone: 0508 232 663
We will acknowledge your complaint within two working days and aim to resolve it within ten working days. If it is going to take longer, we will keep you informed and give you a date by which you can reasonably expect a response.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10-094, Wellington 6143, New Zealand
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz
We welcome any questions you may have in relation to this information. Most importantly, we look forward to working with you.